The Heart of Change: Real-Life Stories of How People Change Their Organizations. (Bookshelf).(Book Review)

Financial Executive, October, 2002 by Marshall, Jeffrey

The Heart of Change: Real-Life Stories of How People Change Their Organizations. By John R Kotter and Dan S. Cohen. Harvard Business School Press, 190 pages. $20.

At the core of this relatively slim but succinct and compelling book is what amounts to almost a simple mantra: See, feel, change. Authors John P. Kotter, a renowned professor at Harvard Business School, and Deloitte Consulting principal Dan S. Cohen argue that "winning organizations" follow an eight-step sequence of adaptation and transformation that they outline in the book.

"The single biggest challenge in the process is changing people's behavior," they write. "The key to this behavioral shift, so clear in successful transformation, is less about analysis and thinking and more about...

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