Remote capture: key questions answered: ABABJ recently caught up with payments expert and industry veteran Vijay Balakrishnan, currently serving as vice-president strategic marketing, Metavante Imaging Solutions. The topic was issues relating to remote deposit capture.(dialogue)(Interview)

ABA Banking Journal, November, 2006

Who is liable for bad images? The Check 21 Legislation states that the party that takes the original image of the item or the party that prints the IRD is responsible for any issues caused by poor image quality. Most banks are passing at least a portion of the liability for bad image quality on to their clients. This issue can be a substantial "sticking point" for some corporations. It's important that banks adopt image quality analysis at the point of capture, in central operations, and even performed on any IRDs printed in-house or by a third-party processor.

What service models are vendors using? Service models vary, but the most common for the hardware is a depot support model where malfunctioning devices are swapped for a replacement device stored in...

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