Subcommittee Tackles Airline Customer Service Commitments.(Brief Article)
Nation's Cities Weekly, July, 2001 by Wolf, Jared
On June 20, the House Subcommittee on Aviation (John Mica, R-Fla., chair.) convened to discuss the progress airlines have made in their voluntary customer service commitments. Representatives from the Air Transport Association (ATA), American Airlines, Aloha Airlines and the U.S. Department of Transportation (USDOT) were on hand to testify and reaffirm their voluntary approach to customer service in the airline industry.
The hearing focused on various issues from lost baggage to runway expansion. Carol Hallet, president and CEO of ATA, which represents major airline corporations, stressed that a legislative approach to airline customer service would "ultimately increase the cost of flying for everyone and have an adverse effect on small carriers."
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