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Constructive change comes from within: how one association reorganized and improved performance by involving its staff.(Special Libraries Association)(Brief Article)
Association Management, September, 2002 by Adams, John T., III
WHEN MICHELLE SHANDS DECIDED HER ASSOCIATION MIGHT BENEFIT FROM AN EMPLOYEE attitude survey, she had no idea what changes were in store.
Shands, the human resources director for the Special Libraries Association, Washington, D.C., contacted a management consultant and began a multifaceted transition for SLA that has resulted in an organization that is flatter and smaller. It also includes clearly defined roles for each employee and measurable performance objectives.
But we're getting ahead of ourselves.
Before all that could happen, Shands had to get buy-in for her idea to do the survey. Shands, with the support of now Acting Executive Director Lynn K. Smith, CAE, pushed forward.
"It was frustrating to have this sense that we were out...
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