Quality comes first. (Cook & Sons Ace Hardware) (Company Profile)

Do-It-Yourself Retailing, August, 1993

Cook and Sons Ace Hardware owner Ray Osborne was raised and grew up in the hardware business. Years of experience has taught Osborne that quality is everything to the business. His store carries above-the-line hardware materials and his sales staff put commitment to service above everything else. Osborne says his store also carries rare and unconventional items, which give it an image customers can hardly refuse.

Cook & Sons Builds Sales With Product, Service Blend

Ray Osborne, owner of Cook & Sons Ace Hardware, Albertville, Ala., began his hardware career as a 13-year-old in Nashville, Tenn. Working after school and on weekends, Osborne learned that hardware stores succeeded by giving their customers quality, selection and value.

Since his formative years...

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