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RPM graduate puts people first: Jaimie Hegger, CAM, a graduate of the Residential Property Management Program at Ball State University, is an expert at keeping residents and staff happy for Van Rooy Properties.
Units, July, 2006
Make no mistake about it, studying for a degree in residential property management at Ball State University (BSU) is all about learning the the ins and outs of fair housing, the reading of a financial statement and the nuances of maintenance repair, to name a few..
But for 2002 graduate Jaimie Hegger, CAM, now a Property Manager for large market-rate Class A communities in downtown Indianapolis, the lessons in customer service and conflict resolution learned in college resonate most in her mind.
Discovering certain listening techniques, especially regarding residents' needs, has proved valuable. Hegger is applying some of those same best practices when managing her staff of five at the Continental Towers and Turnverein Apartments, a community that has...
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