Units

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Articles in April, 2008 issue of Units

• The NAA network: affiliate directory.(Directory)
• 5 best excuses for calling in sick.(Management Insider: Tips and Top 5s)
• National Suppliers Council: directory.(Directory)
• Why professionalism counts.(Management Insider: Advice, Tips and News)
• A partner in training: by working with an outside training partner, Cincinnati-based Towne Properties had 254 fewer vacancies year over year, an additional $2 million in profit and its strongest first quarter in the past 10 years.(Financial report)
  by Chiarella, Janet
• Sick? Stay at home from work!(Management Insider: Tips and Top 5s)
• NAA/NMHC working against homeownership incentives.(Political Insider: Capitol Beat)
• The upside of the downturn: although a recession or a period of subpar economic growth are never good news, the apartment industry is far better positioned to withstand such an occurrence in 2008 than it has been in the past.
  by Moody, Richard
• Chairman's message.
  by Tompkins, Michael
• Employee enrichment: trillium residential has found that by treating employees like partners, the company expresses a commitment to helping them advance in the industry.
  by Sinclair, Michelle
• Lingering smells and unit damage: pet rent problems.(Management Insider: Advice, Tips and News)
• Resident response reaction: customer satisfaction at the nation's largest apartment owner, AIMCO, has reached an all-time high in part because of its in-house online resident survey.
  by Bergeron, Paul R. III
• Top 7 new technologies.(Marketing Insider: News, Tips and Quotes)
• The talent trap: a lack of qualified, experienced applicants, a turbulent economy and other market factors have combined to make compensation the No. 1 priority among apartment industry CEOs nationwide.
  by Wright, James B.
• Managing water costs benefits residents, world.(Service Spotlight: Submetering and Utility Management)
• 8 ways to retain leasing professionals.(Marketing Insider: News, Tips and Quotes)
• NAAEI new designates: presented February 2008.
• Your resume on the table, or in the trash?(Management Insider: Tips and Top 5s)
• Top 9 ways to reduce expenses.(Management Insider: Advice, Tips and News)
• Customer service: moving beyond the slogan: gauging staff performance through resident feedback increases profitability.
  by Batdorf, Joseph
• iPad or yours?(Marketing Insider: News, Tips and Quotes)
• High school, college-bound students to apartment industry.(NEW SITE ATTRACTS)
  by Barden, Julie
• Not your average mom and pop: some families bond over holidays or sporting events. For three generations of the Holley family, CAM designations and community management are the shared pastimes.
• Top 9 techniques to attract and secure a potential resident.(Marketing Insider: News, Tips and Quotes)
• Get educated and invigorated.
• Figure it out: income and the tax credit program: when calculating resident income, these 16 steps will help lead to greater accuracy and maximized returns.
  by Bennett, Christine; Burgess, Arthera; Carnahan, Brian
• Vinyl information: floor repair.(Tricks of the Trade)
  by Howell, Zachary
• Join the club.(Marketing Insider: News, Tips and Quotes)
  by Freeland, Christy
• 2008 NAA Student Housing Conference: February 19-20: Fairmont Dallas Hotel: Dallas, Texas.(Conference notes)
• An offer they can't refuse: motivate current and future employees with desire rather than with fear, and watch company retention rates soar.
  by Pike, Arti
• Hire learning: eliminating the "initiation by fire" aspect from the hiring process can help a company gain and retain more valuable employees.
  by Penn, Rick
• 10 things I've learned that make my job easier.(End Points)
  by O'Dell, Tony