Improving baggage management: baggage management, despite taking place in the background, is vital to every passenger. Katrin Juettner of Lufthansa Systems explains the details of their Bagscan system.

Airports International, October, 2001 by Juettner, Katrin

A lost suitcase is every passenger's nightmare and can be detrimental to an airline's reputation. But addressing such a problem is not just about increasing customer satisfaction -- competition and capacity constraints require co-operation between airports and airlines in order to reduce aircraft turnaround times and shorten passenger connection times to the minimum demanded by security procedures. Several factors make the complex task of baggage handling particularly difficult, time-consuming and expensive.

To install a Baggage Management System that fits customers' needs, careful planning and a thorough understanding of all airline and airport processes is required. More than ten years ago, legislation from the International Civil Aviation Organisation...

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