TO SELL GROUPWARE IN EUROPE, VENDORS MUST CLOSELY MATCH SOLUTION WITH END-USER NEEDS.

Software Industry Report, July, 1999

Organizations across Europe are rapidly deploying groupware and messaging solutions to support their business needs. The total installed groupware user base in Europe is expected to expand at a 1997-2003 compound annual growth rate of 21 percent, yet in many cases, companies find their deployment does not meet their expectations -- or the deployment costs more time and money than they had planned.

To ensure success with groupware, IT research firm International Data Corp. advises vendors that it is critical to match the needs and skills of users with a specific product. "There is no best product -- the key to a happy groupware deployment is making the right match with a solution that meets enterprise needs," says Rebecca Wettemann, senior analyst at IDC....

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