Business Services Industry
IT capabilities enhance services: E-commerce applications allow seamless service and support for industry clients. (Canadian Bearings Advertorial).(Brief Article)
Northern Ontario Business, March, 2002
Canadian Bearings has been winning major contracts due to its ability to provide sophisticated electronic support to large industrial customers that have a multitude of locations.
"We have a modern, fully computerized facility in Thunder Bay," says Ric Nicholetts, Northern Ontario regional manager. Everyone, whether inside-support staff or sales and technical staff, is equipped with personal computers or laptops.
"This provides our employees with instant product data, technical design and application support," Nicholetts says.
Canadian Bearings also has direct online relationships with many of its major support manufacturers.
"We're working towards paperless transactions, from an electronic request, through the shipping and receiving...
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