Financial Services Industry
Industry: Email Alert RSS FeedTaking ‘Off the Shelf’ Out of the Picture
Bank Technology News, February, 2008 by Michael Dumiak
After Bank One merged with JPMorgan Chase, technology experts in its investment banking division decided to stop using Siebel CRM and move to an in-house system. Ken Janssens, now an emerging markets business technologist for Europe, the Middle East and Asia, headed up the project and talks about its importance to the business.BTN: Two years ago, JPMorgan Chase went from an outsourced CRM suite to an in-house custom solution for its capital markets and investment bank. Why?
Ken Janssens: I’d say functionality for users, consistent performance in the many different parts of the world that we operate, and cost efficiencies. If you have a firm that codes to certain standards and has architecture that is re-used, it becomes interesting.
How long did the project take?...
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