Bank Shots: Two Texas CUs Say Rivals Have Nothing On Them

Credit Union Journal, The, May, 2003 by Kevin Jepson, Technology Writer

Big bank websites, which continue to attract national attention for delivering enhanced usability and utility, don't hold a candle to their credit union counterparts.

That's according to two of the nation's largest CUs, $1.2-billion Community CU and $3-billion Security Service FCU, who said that big banks could learn a thing or two about Internet functionality from CUs.

Financial services consultants and researchers Lafferty Group, based in London, and Waltham, Mass.-based Gomez, Inc., which recently published its Q2 Internet Banking Scorecard, regularly sing the praises of banking dot-coms like Wells Fargo and American Express.

Credit unions, however, seem to be routinely ignored."Gomez would be in for a rude awakening if they included credit unions in...

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