READER QUESTIONS
Credit Union Journal, The, August, 2007
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Our CU is considering implementing mobile banking? What do you advise for success, or would we be wise to wait? David McConney, EVP/General Manager, Credit Union Core Systems, Harland Financial Solutions, Pleasanton, Calif.
The answer is yes, you should consider implementing mobile banking as long as your members need it. To determine whether your membership needs it, and will use it, the first step is to ask them. Survey your members. If provided mobile banking, what will they use it for? Do they want to perform transactions? View balances? Pay bills? All of the above. Do they want the same functionality you currently offer them with Internet banking? Once determined, assess your competition and again make sure you offer a feature-rich solution that matches your competition.
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