How 1 CU Achieved 98% Teller Retention

Credit Union Journal, The, April, 2008

While most CUs have trouble retaining tellers, Georgetown University Alumni & Student FCU has had a 98% teller retention rate for the last two years.

How do they do it? It’s a combination of grooming tellers for management positions, a “vast support program” and a variety of social and recreational programs, according to Erin Waldron, GUASFCU’s chief human resources manager.

Each intern, as all credit union employees are called, is assigned a mentor and will typically spend one semester as a teller before being allowed to join one of eight departments at the credit union.

If they stay with Georgetown University Alumni & Student FCU, interns rise up the ranks to managerial level and eventually the board of directors, which is comprised of seven...

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