From the Editor If you've ever booked a hotel online, read this
Arthur Frommer's Budget Travel, October, 2004 by Erik Torkells
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I am hopping mad. I went to a travel-industry dinner last night and was told the most appalling thing.
Back in our April issue, we ran an item about how people were getting great deals from online booking companies-Expedia, Orbitz, Travelocity-at fancy hotels, only to find that they weren't treated as well as other guests. We kind of danced around it, because that type of item is a bit unprovable. It's not as if a hotel is going to actually confirm that it behaves badly.
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Last night's dinner was held by the BBC, which is trying to figure out how to make travel television interesting. (Good luck.) The guest to my right was in the sales department of an upscale business hotel in New York City. (I'm not naming it because I can't imagine she thought she was speaking on the record.) She said point ...
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