Technology Publications

Topic: RSS Feed

The Incredible Lateness of Delta

CIO, February, 2003 by Stephanie Overby

The sepia-toned photos lining the walls of Delta Air Lines' Technology office inadvertently tell the story of an airline mired in tradition: reservation agents from the 1950s shuffling through 3-by-5 cards, crew-cutted control tower personnel sorting through sheafs of paper. While reservation agents are no longer working off index cards—and haven't been for some time—Delta Air Lines has been known throughout the aviation industry as a technology laggard. As little as five years ago, much of the company's operations remained paper-based, and Delta was one of the last major carriers to invest in the Internet.

But in 1998, the 78-year-old airline embarked on an enterprisewide shift. In an attempt to catch up with industry peers like the largest U.S. carrier, American...

Read the full article with a Free Trial at MyWire.
Premium Content Partnership | MyWire provides an in-depth online archive library of reference works. MyWire

 

BNET TalkbackShare your ideas and expertise on this topic

Please add your comment:
  1. You are currently: a Guest |
  4.  

Basic HTML tags that work in comments are: bold (<b></b>), italic (<i></i>), underline (<u></u>), and hyperlink (<a href></a)

White Papers, Webcasts, and Resources

advertisement
  • Click Here
  • Click Here
  • Click Here
advertisement
Click Here