The Hottest Trend in Outsourcing Management
CIO, June, 2003 by Stephanie Overby
Establishing a dedicated offshore development center (ODC) is the latest trend in Indian outsourcing—witness United Technologies subsidiary Otis Elevator, which created one with Bangalore, India-based Wipro Technologies. After two years of sending software work to India on a project-by-project basis, the Farmington, Conn., company had accumulated a portfolio of 30 applications, all requiring ongoing maintenance work. Each time work needed to be done, Wipro had to assemble a new team. A month after the project was complete, the team would disassemble, taking with them their knowledge and expertise. Today, Otis instead has a permanent 20-person Wipro team devoted to its application and development needs.
Although the capability to set up such ODCs for clients has been...
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