Fixes for YourUnderperforming Staff
CIO, March, 2004
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So, how do you find, fix or fire your poor performers? That's the question we asked in the Nov. 1, 2003, cover story (see article at www.cio.com/printlinks). We then asked Dick Grote, president of Grote Consulting, a management consultancy specializing in performance appraisal, to answer your questions online. Here's a sample of what you asked and what he answered.
Q: Are there approaches to get people to face the reality that they are not as good as they think they are?
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A: Remember this: It's your opinion that counts, not theirs. You're the boss. The purpose of the conversation about their performance (or lack of it) is not to get their agreement. They'll never agree. The purpose is to get their understanding. The best way is to state your opinion bluntly: "I've got some bad news for you, Sam. I've been reviewing your performance and, ...
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Most Popular Articles in Technology
- An overview of continuous data protection
- Why all those current ratings?
- Many countries now have a mobile penetration rate above 100%, report says
- The Tata Group's big telecom gamble: VSNL's recent acquisition of Tyco ...
- MEASURING BANK BRANCH EFFICIENCY USING DATA ENVELOPMENT ANALYSIS: MANAGERIAL ...
- More »