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Great IT Performance Done Cheap

CIO, September, 2004 by Edward Prewitt

How do you get more from less? A recent analysis of more than 2,400 organizations defines a handful of best practices that can lead to better IT performance at a lower cost.

The Hackett Group, a research company that focuses on benchmarking, scrutinized the practices of its clientele, which includes 93 percent of the Dow Jones Industrials. Hackett distinguished the top IT organizations by tallying their effectiveness (quality and value) and efficiency (cost and productivity). "World-class" organizations (as defined by Hackett), while operating with 36 percent fewer staffers, provided higher levels of strategic value than did median IT groups, while spending 18 percent less overall ($8,686 per user for top organizations versus $10,532 for the median).

Four best...

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