IT Buyer Beware

CIO, December, 2004 by Jeff Fields

Last year, the company I work for felt that new advances in technology could be incorporated to more efficiently manage and update all of the workers' compensation information and manuals that our customers need to conduct their businesses. NCCI is the nation's most comprehensive provider of workers' compensation information and services, and our customers consist of insurance carriers, regulators and government insurance departments. They depend on the manuals we produce, which contain rules, classifications, state-specific rates and more. In addition, these manuals also offer the extensive cross-references and keyword searches that our customers need to operate their businesses.

With our existing system, it was difficult for customers to find the required manuals quickly....

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