Offshore Allies

CIO, November, 2005 by Stephanie Overby

The first time Farrell Delman outsourced application development to an IT services company in India, the relationship was far from the mutually beneficial partnership he had hoped for. As president and CIO of the Tobacco Merchants Association (TMA), an information aggregator and distributor for the tobacco industry, Delman needed an outsourcer to develop a content management system to handle the organization's ever-growing library of electronic information. So in 2000, he signed a contract with a large IT services provider in India that said it could complete the project for just $256,000, instead of the $1.65 million it would cost TMA to do the work in-house.

Unfortunately, the outsourcer had little experience with content management systems, Delman says, and developers...

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