Process Trip
CIO, September, 2007 by Nancy Weil
Maritz Travel
It wasn’t pretty.
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“We had some serious systemic issues,” says Phillips.
Post 9/11, bookings had declined in every area of the travel industry but travel for corporate meetings and group travel—which is Maritz Travel’s specialty—had been hit especially hard. For many companies, holding meetings in far-flung locations, flying employees around the globe to convention cities and warm-weather resorts is a matter of choice, not a business necessity, and thus a highly controllable expense. If a company was going to spend travel money, it was going to want more, a...
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