Flying Duo

CSO, November, 2004 by Malcolm Wheatley

In 2002, Boeing rolled out an extranet application before federated identity management was a viable alternative. The application, dubbed MyBoeingFleet, allows mechanics at its airline customers to access maintenance and repair information over the Internet, instead of waiting weeks for thick manuals. But there was one problem: They still had to remember a Boeing-specific user name and password to do so.

"There were a lot of calls into the help desk at Boeing because our people were forgetting their passwords and getting locked out of their accounts—or we needed to add or delete accounts," says Michael Frederick, manager of technology security for Southwest Airlines.

Southwest, with more than 6,000 mechanics, wanted to administer its own user accounts in...

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