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Inc., October, 2004 by .
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Managing the Mediocre How do you manage employees that are just okay -- not incompetent, but not the people you wish you had. Do you keep them around?
Ernie Schenone Jr. Chocoholics Divine Desserts, Clements, Calif.
In a perfect world, every staffer would be a superstar -- and these superstars would manage themselves. Alas, the real world is peopled by the satisfactory and the barely satisfactory. How to handle your laggards? For author and human resources expert Pierre Mornell, the answer is simple: Ditch them. Notes Mornell: "If you hire okay people, you'll have an okay company."
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On the other hand, turnover is costly and the repeated axing of C players will kill morale. Instead, try polishing your nonstars, so they shine at least a little. Let them know that you're concerned about their performance, says Leigh Thompson, a professor at Northwestern's Kellogg School of Management. Express confidence in their potential. ...
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