Changed dates? Check your insurance

0 Comments | USA TODAY, May, 2006 | by Linda Burbank

Traveler's aide: Consumer advocate Linda Burbank solves your travel problems

---

Question: I purchased airline tickets to Puerto Rico, as well as insurance for the tickets, from Travelocity. I changed my original flight date due to illness and was charged $121 for the change fee and fare difference. I then had to cancel the trip the day before departure because I was still sick and contacted both Travelocity and BerkelyCare, the insurance company. My insurance claim totaled $622, which included the original ticket cost of $501 plus the $121 in changes.

The insurance company paid me just $121. I called BerkelyCare, which was informed by Travelocity that I had only changed the ticket, not canceled it. And Travelocity told me that the insurance covered only the...