US Airways' ticketing system problems persist

0 Comments | USA TODAY, March, 2007 | by Barbara De Lollis

US Airways continued to struggle with a faulty reservation-and-ticketing system Monday, and attempted to keep lines down at key airports by adding workers and encouraging travelers to use the Internet for flight check-ins.

"It's running better (Monday) than it did (Sunday), but we don't have it fully licked yet," US Airways President Scott Kirby said Monday afternoon in an interview. "Right now, we are running the airline as if the kiosks are going to be down indefinitely."

Airports particularly hard hit by the computer problems: Las Vegas, Boston, Charlotte and Reagan Washington National.

On Sunday, US Airways combined its reservation system with the America West system. The airlines merged in 2005, and integration of the reservation systems has...