Refund works its way through the pipeline

0 Comments | USA TODAY, July, 2007 | by Linda Burbank

Question: My family of four booked a February cruise and airfare through Princess. Our airline tickets cost $709 each; we paid an air-deviation and upgrade fee so we could fly the day before our ship left. Returning home, the last leg of our flight from Chicago to Detroit was canceled because of an ice storm. We ended up driving home from Chicago because O'Hare Airport was total chaos for two days.

I contacted American Airlines to ask for a refund for the unused Chicago-Detroit tickets. The airline told me the fare for that segment was $104 per ticket. However, American gave the refund to Princess, not to us.

We bought travel insurance from another company, but since the records show the airfare was refunded, the insurance company will not pay our airfare...