Air Travel Consumer Report contains information on disability complaints - Brief Article

Accent on Living, Spring, 2000

Department of Transportation's (DOT) monthly report now has a list of complaints filed with the Department of Transportation against specific airlines regarding treatment of disabled passengers. It includes information about on-time performance, mishandled baggage and other concerns. The report shows consumers filed a total of 215 disability complaints from January to June 1999 up from 160 during the same period in 1998.

Consumers may file their complaints by writing the Aviation Consumer Protection Division, US Department of Transportation, 400 7th St., SW, Room 4107, Washington, DC 20590, e-mail, airconsumer@ost.dot.gov.