Banking & financial services: the trends, the issues, the solutions

Latin Trade, Sept, 2005

Today's printers, copiers and MFPs also include productivity-enhancing features like automatic service calls. Mathe says Toshiba's products automatically send an email message to local distributors and dealers when they need service or maintenance. A technician can then respond quickly, reducing potential downtime.

MFPs, particularly when deployed as part of a single-vendor solution, also reduce the need for storing supplies, such as toner or ink-jet cartridges. "It's easier to control costs and know exactly what supplies are being used," Mathe adds.

For more information about Toshiba America, visit www.toshiba.com.

CONVERGYS: SUPPORTING THE TELECOM SECTOR

In the next few years, Latin America's telecom sector will see significant changes. The convergence of voice and data networks will allow telecom operators to offer "one-stop" services, reducing customer costs and accelerating the offering of new services.

Convergence will also help cable, wireless, wireline and Internet service providers (ISPs) to simplify their offerings and present consistent plans in different geographic locations, according to telecom experts.

But despite all these changes, one basic rule still applies: Take care of your customers or your competitors will. By providing effective business support systems (BSS), Convergys helps telecom companies deliver better service, enhance profitability and launch complex service packages, says Roberto Atyde, Latin America marketing director.

"Our main focus in Latin America is billing, as part of our comprehensive array of BSS services, which also include human resources and customer care solutions," says Atyde. "Our Infinys billing solution allows operators to follow the latest market trends, and adopt more flexible business models."

Billing support is one of the fundamental needs in the Latin American telecom sector, especially with the ongoing consolidation process. "In the case of a merger or acquisition, we help the combined company develop one package solution rather than having two processes in place. This simplified approach also allows telecom providers to implement consistent billing procedures for each of their regions."

Infinys is able to support all of a telecom operator's BSS needs, including customer service management, activation management, mediation management and partner relationship management.

Convergys also offers comprehensive customer care and contact center services. The Ohio-based company employs more than 63,000 people in contact centers, data centers and offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit: www.convergys.com (English); www.convergys.mx (Spanish) or www.convergys.br (Portuguese).