Unisys Teams With Genesys to Provide 1st Webbank Direct With an Integrated e-business Financial Services Solution - Company Business and Marketing

Cambridge Telcom Report, Dec 13, 1999

Unisys Corporation and Genesys Telecommunications Laboratories Inc. Tuesday announced that 1st Webbank Direct, an Internet initiative operating as a division of Sovereign Bank, has selected Unisys and Genesys to provide a fully integrated e-business solution.

The solution will include a Web-enabled contact center, computer telephony integration (CTI) capabilities, training, and testing services.

Unisys will furnish the proactive sales and service component of FBA Navigator, a Unisys e-@ction Banking Solution. This application will facilitate customer contact via the Internet and the contact center, and will be integrated with Genesys interaction management and CTI software, including its Internet Suite.

This joint solution will enable 1st Webbank Direct customers to communicate with the bank via the communication channel of their choice - e-mail, the Internet, or traditional telephone.

"When you're a virtual organization, the contact center becomes the single most important piece of the pie," said Cliff Lavin, president and managing director of 1st Webbank Direct. "Unisys and Genesys technology have given us the ability to customize and offer an array of financial services. They also have helped us better understand and serve our customers."

"With web-based competition just a click away, financial institutions must provide exceptional service at every customer point," said Joseph Heinen, vice president of vertical markets at Genesys. "Together, Genesys and Unisys are helping companies like 1st Webbank Direct make customer service a key competitive advantage, delivering more efficient customer interactions and opportunities to increase sales in the contact center."

"We're delivering more than just a traditional call center," said Mark Melillo, managing principal, sales and marketing, Financial Services North America at Unisys. "Our total solution leverages customer information to generate revenue, assist in developing sales leads, and monitor marketing campaigns."

Unisys is a long-standing strategic business partner with Sovereign Bank, a $24-billion, Pennsylvania-based financial institution with more than 300 branches in Pennsylvania, New Jersey, and Delaware. Unisys installed FBA Navigator at all of Sovereign's branches in 1998.

Genesys Telecommunications Laboratories, Inc. (Nasdaq:GCTI) pioneered the field of Computer Telephony Integration (CTI) and today is a market-leader in Enterprise Interaction Management software. The Company's interaction management solutions help enterprises reduce costs, increase revenues, and transform the way they manage interactions in the call/contact center and across the enterprise.

Genesys' open, scalable framework and interaction management applications enable the broadest range of contact solutions in the industry, including internet contact center capabilities, outbound contact, workforce management, enterprise routing, and network routing. Genesys' solutions architecture grows with the enterprise and supports customer preference - voice, Internet, E-mail etc.

Headquartered in San Francisco, Genesys serves more than 650 customers around the world from its 43 direct sales offices and through a select group of industry partners. For more information visit Genesys at http://www.genesyslab.com or call 888/GENESYS (in the U.S.).

Unisys is an electronic business solutions company whose 35,000 employees help customers in 100 countries apply information technology to seize opportunities and overcome challenges of the Internet economy.

Unisys people integrate and deliver the solutions, services, platforms and network infrastructure required by business and government to transform their organizations for success in this new era.

The company offers a rich portfolio of Unisys e-@ction Solutions for electronic business based on its expertise in "repeatable" vertical industry solutions, network services, outsourcing, systems integration and multivendor support, coupled with enterprise-class server and related technologies.

The primary vertical markets Unisys serves worldwide include financial services, transportation, communications, publishing and commercial sectors, as well as the public sector, including federal government customers. Unisys is headquartered in Blue Bell, Pennsylvania, in the Greater Philadelphia area.

For more information on the company, access the Unisys home page on the World Wide Web at www.unisys.com.