Dialogic Communications Corporation Announces Availability of Universal Notification, the Industry's First Global Messaging and Response System - Company Business and Marketing

Cambridge Telcom Report, Dec 27, 1999

Dialogic Communications Corporation (DCC), provider of automated communication solutions for businesses worldwide, Monday announced the availability of the first global messaging and response system, Universal Notification (UN).

UN provides users with a powerful tool for delivering messages according to each recipient's preferences. UN also provides recipients with a simple platform for prioritizing and responding to messages using their preferred communications tools.

Today's workforce is highly mobile with diverse communications needs, travel schedules and work habits. Current methods of communication can be inconvenient for both the person sending messages, who must keep up with each recipients' whereabouts and contact information, and for the person receiving them, who must rely on the sender to choose the right delivery method and destination. Important messages can be misdirected, resulting in delayed responses and lost opportunity.

In contrast, UN closes the communications gap, speeds message delivery and reduces error by sending the message to the person - not the place or device. "UN literally tracks each person and delivers messages according to his or her preferences," explained Hal St. Clair, Vice President at DCC. "This enables information to be prioritized and handled at the best time and in the most convenient manner for the receiver. Recipients aren't tied down waiting for important information to arrive, and senders don't have to keep up with changing contact information and travel schedules for each individual."

From a single location built into Microsoft Outlook 2000, users can send, retrieve, manage and archive all messages and responses. Users select recipients and submit a message, which is automatically translated for all communications devices (email, phone, fax, pager) using UN's Recipient Rules Routing technology. Messages are delivered to each recipient's desired device according to his or her preferences, which are set up and maintained in a personal profile and schedule. UN then brings the communication process full circle by enabling recipients to respond via email, web or interactive voice response (IVR) and organizing all responses to each message in a single data bank for the sender to review.

Organizations are realizing immediate benefits from UN in terms of amplified responsiveness to employee and customer needs, which translates to increased competitiveness and revenue potential. Companies are deploying UN to streamline the customer order-entry process, automate delivery of product updates to clients, maintain real time status updates with field personnel and facilitate the distribution and compilation of customer surveys and data.

"UN provides us with the ability to increase productivity, enhance our customer service and provide a seamless integration of customer communications that's critical to our industry," said Kerwin Everson, Sr. VP and General Manager of Telecommunications for Comdata. Comdata (www.comdata.com), the leading provider of transaction and information services for the transportation industry, joined DCC as a test site for UN during its beta release.

UN is ideal for organizations with multiple sites and mobile personnel where messages must be delivered to multiple recipients and where timely response and data collecting are crucial. UN is compatible with existing communications technology and is scaleable to meet the needs of both large and small enterprise environments. UN integrates with Microsoft Outlook 2000, Office 2000, and Exchange and SQL Servers.

Founded in 1982, DCC is a pioneer and established leader in automated communication technology. Over 1,100 business, industry and government organizations use DCC's notification and response solutions worldwide. For more information, call 800.723.3207 or visit (www.dccusa.com).