Fujitsu Announces Enhanced Networking, Call Center Capabilities for F9600 PBX; New Software Release Offers Improved Flexibility, Productivity - Product Announcement

Cambridge Telcom Report, Nov 1, 1999

Fujitsu Business Communication Systems, Inc., announced Monday new capabilities for its powerful F9600 multimedia platform to increase its voice networking flexibility and enhance the productivity of today's call center solutions.

The new software release, available now, includes key networking and call center enhancements.

Fujitsu extended its virtual private network solutions to include enhanced features, such as calling name display and centralized voice mail, enabling flexible blended network configurations to maximize cost savings for enterprise customers. The F9600 multimedia platform provides the capability to transmit and receive the calling party's name over the public network. It also allows users to send and receive messages from their own voice mailbox located in the remote F9600 system through the public network.

"These new capabilities for Fujitsu's F9600 system give customers the ability to create virtual private voice networks that offer greater application value than the traditional public networks, and significant cost savings over dedicated private network solutions," said Russ Schumacher, vice president of product management and integration services for Fujitsu Business Communication Systems. "The industry is moving away from the more expensive, dedicated solutions in favor of lower-cost public network solutions such as ours."

With the software upgrade, customers also gain the enhanced capabilities of Fujitsu's popular IntelliCenter call management system that makes call centers more accessible to agents and call center managers. Among these capabilities are dynamic routing and queue control. Dynamic routing enables IntelliCenter users to create a sequence of call routing instructions that adjusts instantaneously to changing call center conditions, while dynamic queue control allows users to view and select calls from a pull-down menu and rearrange the order of importance or remove calls from the queue.

Fujitsu also enhanced the maintenance and administration functions of the F9600. Improvements such as T1/primary rate interface/basic rate interface trunk recovery provide timely and accurate error information and enable more efficient troubleshooting and error recovery. These enhancements demonstrate Fujitsu's commitment to continuously developing and improving system management features that will simplify customers' maintenance and administration tasks, Schumacher said.

The latest software release of the F9600 is part of Fujitsu's multi-location voice networking offer suite. Fujitsu provides a series of value-based offer suites designed to protect its customers' existing investments and lead their businesses toward the convergence of voice and data.

Fujitsu Business Communication Systems, Inc. provides Worry Free Communications for the e-world, helping enterprises optimize communications with their customers, employees, and suppliers. Headquartered in Anaheim, Calif., Fujitsu Business Communication Systems is the North American business information technology unit of Fujitsu Limited (TSE: 6702), a leading provider of comprehensive information technology and networking solutions for the global marketplace with revenues of $43.3 billion in the fiscal year ended March 31, 1999. Combining solutions-oriented technology with a nationwide service and support network, Fujitsu is dedicated to continuing its 60-year tradition of quality products and a commitment to excellence. FMI: www.fbcs.fujitsu.com.