InConcert, Inc. Introduces Business Process Intelligence Enabling Telecommunications Providers to Align IT Infrastructure with Business Strategy - BPI - Product Announcement

Cambridge Telcom Report, Oct 11, 1999

Addressing operational challenges for telecommunications providers to streamline their business processes, InConcert, Inc., the leading provider of enterprise business integration solutions for the telecommunications industry, Tuesday unveiled Teoss 2000 for BPI, the new release of its process-driven integration framework that links independent systems into a single, cohesive enterprise system. By streamlining complex business processes and ensuring that information flows efficiently between people, information and systems, Teoss 2000 for BPI enables service providers to consistently maintain higher levels of responsiveness and service to their customers.

Teoss 2000 for BPI includes a library of ready-made process components and customized process rules that allow corporations to combine their business logic and application integration when designing a process, without programming. Additionally, Teoss 2000 for BPI provides a graphical, rich process model that displays the overall business process (including automated as well as human tasks) and interfaces to corporate middleware and EAI products. The product also provides sample telecom business models (templates) for rapid application development.

Unlike most of today's enterprise application integration (EAI) tools, which link applications together by making point-to-point connections, Teoss 2000 for BPI allows service providers to dynamically reconfigure business processes on the fly, when customer demands and changing market conditions warrant adjustments and alterations to operational systems. The result is improved customer care and flexible operations support system (OSS) reconfiguration.

"Process management for the communications industry is the orchestrated interaction of people, systems and the network infrastructure working to provide customers the services, they want," says Karl Whitelock, program director of Stratecast Partners' OSS Competitive Strategies Analysis Service in Denver. "Teoss 2000 for BPI addresses many operational challenges by giving service providers a flexible process-driven application that can be easily configured to support their unique business processes and that can monitor the steps within a process similar to the way a network operations center monitors for network performance."

"The nature of constant change in the telecommunications industry is so rapid that maintenance of the business process becomes a major challenge," said Jeremy Davis, CEO, InConcert, Inc. "InConcert's process management system lets service providers synchronize and dynamically adapt their business processes, operational infrastructure and underlying information systems to rapidly changing market conditions. The goal is to drive a company's conversion from a product-centric model to a customer-focused model that links people, applications and information into a process-based system."

Teoss 2000 for BPI also includes a Business Operations Center (BOC) and directory support for LDAP Integration. InConcert's BOC provides service providers a real-time view of their business process by providing graphical, interactive displays of their process management scenarios and business processes for easy troubleshooting of bottlenecks and inefficiencies. Deploying a Web interface, BOC allows service providers to proactively manage jeopardy situations and immediately react to problems. The Local Directory Access Protocol (LDAP) standard for the administration of users and groups, provides a single point of access with a single login for many applications.

Availability Teoss 2000 for BPI will be available in October 1999.

InConcert, Inc., a Xerox New Enterprise Company headquartered in Cambridge, Mass., develops and markets leading edge enterprise business integration solutions for telecommunications companies. InConcert's products enable organizations to seamlessly integrate individual departments and their disparate systems into cohesive, enterprise-wide business systems. FMI: http://www.inconcert.com/ or (800) 367-9248.