Business Services Industry
DirecTV Ranks No. 1 in Customer Satisfaction, Study Says
Communications Today, Sept 6, 2002
El Segundo, Calif.-based DirecTV Inc. has been ranked "#1 in Customer Satisfaction Among Satellite/Cable TV Subscribers," according to the J.D. Power and Associates 2002 Cable/Satellite TV Customer Satisfaction Study.
The top ranking in the J.D. Power and Associates study marks the second time this year that DirecTV has placed first in a major independent customer satisfaction study. DirecTV received the top score for customer satisfaction in May among satellite and cable TV companies rated by the American Customer Satisfaction Index for the first quarter of 2002.
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