ABN AMRO signs global IP telephony contract with Avaya

Internet Business News, Oct 11, 2005

INTERNET BUSINESS NEWS-(C)1995-2005 M2 COMMUNICATIONS LTD

Business communications applications, systems and services provider Avaya Inc (NYSE:AV) announced on Monday (10 October) that it has entered into a five-year global contract with ABN AMRO to support the bank's migration to Internet Protocol (IP) telephony across 14 countries.

According to the company the project involves a complete technology update, including systems and software to provide selected ABN AMRO employees with access to Avaya business communications applications across the bank's branch offices, headquarters and contact centre locations around the globe.

Under the terms of the agreement Avaya Global Services will provide outsourced management of the project and solutions and the company will deliver features and functions of Avaya Communication Manager software to support enhanced mobility at ABN AMRO.

The solution includes Avaya Extension to Cellular, which can ring a user's mobile phone at the same time as the desk phone number is dialled, and Avaya Softphone, a computer interface that enables a PC or laptop to operate as an office phone.

In addition Avaya Modular Messaging will provide the bank with networked voice messaging across locations, and Avaya multi-party conferencing applications will support collaborative discussions, the company said.

Financial terms of the agreement were not disclosed.

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