Business Services Industry

Vivisimo Enhances Government Website

Online Product News, April 1, 2006

Citizen access to official government information, forms, frequently asked questions -- even Podcasts -- took a historic leap forward with the launch of new search capabilities added to the U.S. government's official Web portal --FirstGov.gov.

FirstGov.gov, in concert with private sector partners Vivisimo, Inc., and the Microsoft Corp., has launched the government's most powerful search engine, one that:

-- Vastly expands the search to include federal, state, local tribal and territorial documents;

-- Increases the universe of government documents from 8 million to 40 million;

-- Searches more efficiently and effectively by leveraging the powerful Microsoft MSN search index which returns relevant results through sophisticated algorithms;

-- Leverages Vivisimo's metasearching technology which is unique in government;

-- Uses clustering technology to organize thousands of search results into categories to help citizens locate government information;

-- Gives citizens search results they can trust by providing only official U.S. government information;

-- Costs taxpayers $1.8 million, about half of current search services, generating savings that can be reinvested into further enhancements;

-- Allows user to determine the relevancy of an individual result before leaving the search page through the preview function;

-- Provides enhanced search on kids.gov, espanol.gov and consumeraction.gov;

-- Creates a more citizen-centric government, fulfilling President Bush's pledge.

"The new FirstGov.gov search delivers a much richer, more productive search experience for citizens and government employees," said M.J. Pizzella, associate administrator of GSA's Office of Citizen Services and Communications (OCSC). "The new search moves us closer to our objective -- a customer service center for the government that delivers official, quality information."

As one example, a person who typed "Social Security" in the old search engine would get a link to the Social Security Administration and some related websites. The new search delivers several ways to quickly zero in on the information the user really wants, like:

* Most frequently asked Social Security questions by citizens who have called 1-800-FED-INFO, the U.S. Government's telephone hotline. (1-800- FED-INFO answered 8.5 million calls last year about federal programs and services.) * Recommended Web sites from the editors at MyMoney.gov; * Social Security forms; * Podcasts from official government sources discussing Social Security issues; and * A new "clustering" feature that takes thousands of search results and categorizes them by topic.

Searches on the new FirstGov.gov pull results from the USAJOBS database of federal job listings, Forms.gov's database of federal forms, MyMoney.gov's database of recommended personal finance Web sites, and automobile rankings from Fueleconomy.gov and the National Highway Traffic Highway Administration (NHTSA.gov). Over time, other data sources will be added to further improve citizen services.

"As the gateway to government and winner of the Innovations in American Government Award, Firstgov must be anchored by a state of the art search engine," said Patricia McGinnis, president and CEO of The Council for Excellence in Government. "I applaud this significant leap ahead, which will benefit all citizens, who are both the customers and owners of government."

FirstGov.gov, the award-winning federal portal, provides government information and services to citizens, businesses and other governments, and is an integral part of USA Services, one of the Presidential E-Gov initiatives created in 2003. USA Services delivers information and services to citizens through multiple channels. This includes the Internet, email, telephone, and publication distribution. Last year, USA Services reported 230 million public contacts, of which 8.6 million were through 1-800 FED INFO (for telephone and email), 8.2 million publications were distributed through the Federal Citizen Information Center (FCIC) in Pueblo, Colorado, and 179 million were FirstGov.gov.

GSA is a centralized, federal procurement, property management, policy development and information provision agency, created by Congress to improve government efficiency and help federal agencies better serve the public. In this role, GSA acquires products and services on behalf of federal agencies; plays a key role in developing and implementing government-wide policies; provides services and solutions for the office operations of more than one million federal workers; and encourages a citizen -centric relationship with government by providing a single "point of entry" to the information and services citizens need in a timeframe they can appreciate. This allows citizens to receive accurate, timely and consistent answers and information, a nd helps federal agencies better respond to citizen inquiries.

U.S. General Services Administration can be found on the World Wide Web at http://www.gsa.gov/.> For more information, call 202/501-1231.