Notable quotes from this year's FMA Day:

Circulation Management, Nov 1, 2002

Cindy Still, VP, consumer marketing, Time4 Media, presenting the Lee C. Williams Award to David Leckey, senior VP, consumer marketing, Hachette Filipacchi Media, U.S.

"I've spoken with vendors, circulators, friends and even his ex-wife, and all agreed that Dave deserves the admiration of his peers."

Still, quoting Conde Nast senior VP, consumer marketing Peter Armour:

"Dave is the only person I know who's been able to keep working for the same company and have it change names three times."

Still, quoting senior VP, Ziff Davis Media Inc. Charles Mast:

"Dave is the only person I know who stayed with Neodata/Centrobe/EDS through thick and thin. He stuck with them through Kurt Burghardt, Larry Jones, Nancy Talmey and even Louis Ivey. He may have had lunch with Marge [Evans] to talk about Palm Coast; he may have gone out with CDS and had drinks. Heck, he may even have talked to Time Customer Service - they have a lot of money to entertain him, and they're in Florida. But he always paid his bills, shipped his labels and remained true-blue to Boulder."

David Leckey, accepting the award:

"It's said that you are as good as the people around you...In my case, I can't help but shine, because I have one of the best departments in the business. They are a group of talented, dedicated and experienced professionals, who do more with less than any circulation department I know. They are here to honor me, but it is I who should honor them."

"Leon Rosenfeld was more than my boss. He was my teacher, friend and mentor...Through his encouragement, I quit smoking, and through his introduction, I met the love of my life: golf."

Larry Morse, retired president of FCA, presenting the FMA Hall of Fame Award to Dan Artz, East Coast sales director, Kable Fulfillment Services:

"Our industry couldn't have picked a more qualified person for the Fulfillment Hall of Fame Award. Our inductee is old, has been through more conversions than a Southern Baptist preacher, and more people owe him favors than the deceased godfather, John Gotti."

Dan Artz, accepting the award:

"As we were standing out in the hall, someone asked me, 'Dan, when are you going to retire?' And I said, 'Well, two things: When I get tired of traveling, and when I learn how to explain what a fulfillment company does."

Lynn Reinicke, VP, director of business development, CDS, presenting the Fulfillment Manager of the Year Award to Colleen Ryan, associate consumer marketing director, Conde Nast:

"I first met Colleen Ryan 21 years ago, at a CDS client seminar. I was 12 and she was nine. In those 21 years, my respect for her business knowledge and approach have consistently continued to grow. Colleen's work exemplifies excellence in customer service through the fulfillment process. She has always worked to achieve her company's marketing and retention goals, to understand fulfillment's role in those processes, to create strong working relationships with vendors and, most of all, to take care of customers."

Colleen Ryan, accepting the award:

"Excellence in fulfillment comes down to remembering that we can't expect our customers to continue to be passionate about our products unless we're committed to giving them the very best service possible."

Rory Burke, VP, operations, EDS Subscription Fulfillment Group:

"[Much of fulfillment and customer service] is stuff that happens behind the curtain - stuff like processing and character recognition. While these things may seem dry to some, it's critically important stuff that makes [fulfillment executives'] pulses race. This may raise the question, 'What does this say about our lives?' - although I can't say that mine's been boring, lately."

"First, there was chiseled stone, then paper and pen, and then download reports."

"Why can a thing from eBay get delivered in one day, and a magazine still takes six weeks? First of all, it's not my fault."

SEEN CIRCULATING

What two veteran consumer marketing types were spotted shaking their booties at the Rolling Stones' NYC appearance, even though it was way past their bedtimes? We'll never tell - but one of them was reportedly singing "Jumpin' Jack Hot Flash" on the way out of Madison Square Garden...