Glock woes

Guns Magazine, June, 2005 by C. Lemmon

More often than not when readers choose to write about their experiences with manufacturers it is a positive experience. A recent situation with Glock was quite the opposite. The slide lock spring on my M36 broke causing the slide lock to be lost. The person answering the phone at Glock said they did not sell parts direct to the public nor could they provide the name of an armorer in my area, but did refer me to a service engineer. He in turn advised they did sell some parts direct, but not what I needed. He also had no list of armorers, but did give stocking dealer names. Now I was able to call for myself to find an armorer. His parting words were "good luck." The parts have been ordered and I hope to get the right things.

When the factory can't identify their armorers you better hope you never need real support. No one ever inquired if the gun was in warranty (it was not--it's almost 2 years old). There were no offers to provide these two parts, which would fit on your thumbnail. My first reaction was fix it and trade for a 1911 where parts and expertise are plentiful, but the Glock does have its moments and perhaps I'll never need to call them again (what would be the point). Of the four poly-frame guns I own, two went back to the factory for updates (read recalls) and this one broke.

Guess I'll be keeping this Glock, but no more thank you. Too many other players have pride in their products and are eager to provide support when needed.

C. Lemmon

Albuquerque, NM