Latest telephony and CTI products - Product Announcement

Communications News, Feb, 2001

Remote PBX administration

REMOTELY ACCESS PBX CALL RECORDS and maintenance ports. The Net.Link Call Accounting Terminal is a PBX recorder designed for SMDR/CDR data collection and alarm monitoring. In addition to storing call records, the Net.Link can monitor the records for suspicious phone activity or critical alarm conditions. It will alert proper personnel by pager or SNMP signal as soon as the alarm is detected. It is also designed to provide remote access to connected serial devices, including PBX hardware. The unit can be polled, and commands can be issued to equipment by personnel over the network--by direct connection or by modem. The dial-back security feature of the Net.Link provides an additional layer of security for modem access to the command mode. The unit can be set to automatically push collected data to an FTP server at predefined intervals, simplifying the process of collecting the data.--Western Telematic

www.wti.com

Circle 321 for more information

Integrated access device

DELIVER TOLL-QUALITY ISDN VOICE and high-speed data services, including frame relay over DSL, to international business customers. The AN-30-PRI IAD features customer-side ISDN and high-speed data connections to support customer PBXs and data traffic, including ethernet, frame relay and HDLC services. The AN-30-PRI lAD is targeted at midsized and larger businesses, and features one digital ISDN PRI connection, one 10/100 ethernet LAN connection and two high-speed serial V.35/X.21 FR/HDLC service interfaces. The complete solution supports voice, fax, data and videoconferencing applications for ISDN services. It is interoperable with leading ATM network access equipment, providing a straightforward method for adding powerful voice/data service bundles to existing DSL, SDH and wireless LMDS infrastructures, specifically targeted at the business customer segment. The new lAD supports E-1 and DSL uplinks, including G.SHDSL, SDSL and ADSL/ G.Lite.--Accelerated Networks

www.acceleratednetworks.com

Circle 322 for more information

Slim application server

POWERFUL COMPUTING PLATFORM is designed for computer telephony applications, such as call centers, IP telephony, fax-on-demand and VoIP. The ZA-100 is a compact industrial server that is quick to deploy and easy to manage. The 1U-high system has support for single or dual Pentium III processors, dual hard drives and a high-capacity cooling system incorporating six fans. An additional option provides for IDE RAID support, including hot-swappable drives. Integrated fault detection monitors power supply, fan speed and chassis temperature, with audible and visual alarms to alert system managers. The motherboard uses the VIA 694X chipset and supports a 133 MHz front bus, from 128 MB to 1,024 MB of PC-100 or PC-133 SDRAM, and has dual 10/100 ethernet controllers onboard. Optimized for rackmount environments incorporating multiple servers, the ZA-100 compact form allows for up to 42 servers to be configured in a single industry-standard rack.--Advantech Technologies

www.advantech.com

Circle 323 for more information

Optimized CRM solutions

ENSURE CONTACT CENTER RESOURCES are optimally applied to workload and contact flow. Rockwell Electronic Commerce (REC) Panoramic Professional Services' global solutions include a total, integrated approach that facilitates customer relationship management (CRM) across the enterprise, ensuring success and profitability. The services enable businesses to realize CRM strategies via open, scalable platforms and innovative multimedia applications. REC provides a wide array of services, including: a comprehensive analysis of the company contact center, business rules and goals, and future business needs; a network (intranet and extranet) diagnostic evaluation and analysis to determine network readiness for contact center integration and next-generation networks; the planning, design and integration of e-commerce application software; recommendations on how to best integrate voice, desktop and business applications, all with a single network infrastructure; and contact center technology analysis and improvement recommendations that will increase efficiency and productivity.--Rockwell Electronic Commerce

www.rockwellec.com

Circle 325 for more information

Tap card

EFFICIENTLY INTEGRATE DIGITAL AUDIO RECORDING with a wide range of switches. The new Multivendor Tap Card, from ASC connects the Marathon voice recorder directly to digital PBX and automatic call distributer telecommunications systems from InterTel Axxess, as well as Alcatel, Aspect, Bosch, Comdial, Ericsson, Intercom, Lucent, NEC, Nitsuko, Norstar, Siemens and Telrad. The direct connection provided by the card eliminates third-party, digital-to-analog converters and the cumbersome wiring of handset audio. Audio from eight to 128 channels can be recorded by the Marathon system using digital audio tapes, DVD or optical discs.--ASC Telecom

www.ascamerica.com

Circle 328 for more information

DSP I/O card

ADVANCED PMC CARD provides connectivity options for DSP solutions. The PMC ENET-1 is a high-performance integrated PMC-based I/O card. The card features integrated I/O and DSP hardware and software solutions for a broad range of applications, including wireless digital radio/programmable software receivers, test equipment, sonar/imaging, telecommunications and networking. The PMC ENET-1 is designed to provide both deployable ethernet and serial ports on a single PMC card. The card can be used in both 3.3 V or 5.0 V PCI signaling environments. A stacking option allows for another PMC module to be piggybacked onto the ENET-1.--Ixthos