Publications

Communications News, March, 1999

Sybase Developer's Handbook by Daniel J.

Worden contains indepth coverage of System XI features and options and provides many tips and techniques for troubleshooting problems across platforms and applications. This valuable reference for anyone working with or planning an adaptive environment includes a useful glossary and a CD-ROM for additional references on client/server technology.

Aegis Publishing Group has assembled Telecom & Networking Glossary: Understanding Communications Technology for nontechnical end-users and small businesses without IT or MIS managers. People entering these growing fields need to make sense out of the jargon of telecommunications and networking. Plainly defined terms in this important compilation will help readers clarify terms prior to making decisions about system requirements and purchases.

Call Center Continuity Planning by Jim Rowan and Sharon Rowan tackles the vexatious subject of costly call-center disruptions. This handbook shows the manager how to plan for continuity through disasters, large and small--from power outages, hurricanes, and earthquakes to unexpected peaks in incoming call volume. Topics covered include voice recovery systems, outsourcing call handling, simulated testing, and crisis management. Includes a CD-ROM, extensive appendices, checklists, and tables.

Modern Cable Television Technology: Video, Voice, and Data Communications explains digital cable, analog cable, data on cable, telephone on cable, and distribution systems. This publication by Walter Ciciora, James Farmer, and David Large covers digital video compression, cable network architectures, and consumer interface issues.

While IT investments have grown 20-30% per year over the past 20 years, few managers can say whether or not such investments have improved the bottom line. This is The Information Paradox--that increasing amounts of money are spent on technology with no measurable benefits. To address this problem author John Thorp and DMR Consult ing Group have devised a benefits realization approach that requires enterprises to make significant IT expenditures wisely to implement appropriate IT solution and to accurately assess the business benefits that IT investments deliver.