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Communications News, May, 2007
- Most Popular Articles in Technology
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> Direct marketing firm Harte-Hanks has selected speech self-service and Internet protocol telephony solutions from Avaya. "We help our clients optimize relationships with their customers throughout the entire buying cycle," says Dave LaGreca, chief information officer, Harte-Hanks. "This requires interactions to be handled quickly and in the most cost-efficient way." When a major Harte-Hanks client needed a better interactive response system to route technical support calls from customers, the marketing firm turned to a speech self-service solution based on the Avaya Voice Portal, a next-generation software platform for speech-enabling Web services across a distributed enterprise.
COPYRIGHT 2007 Nelson Publishing
COPYRIGHT 2008 Gale, Cengage Learning
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Most Popular Articles in Technology
- An overview of continuous data protection
- Why all those current ratings?
- Many countries now have a mobile penetration rate above 100%, report says
- The Tata Group's big telecom gamble: VSNL's recent acquisition of Tyco ...
- MEASURING BANK BRANCH EFFICIENCY USING DATA ENVELOPMENT ANALYSIS: MANAGERIAL ...
- More »