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Industry: Email Alert RSS FeedVoIP "ices" telecom expenditures: manufacturer dumps patchwork phone system for multiple function alternative
Communications News, July, 2004
Most importantly, managed services includes ongoing maintenance, repair and support if something should go wrong--as it did shortly after the installation of the Axxess platform.
When a transformer blew, knocking out power and communications for Anthony International, BTI's crew was on sire within a half hour of the outage, repairing the lines and replacing some 25 phones damaged by the incident. Within a matter of minutes, the system was up and running as if nothing had happened.
According to Gause, the managed service program saves the company $13,000 per month on its telecommunications expenditures. "This isn't just about saving money," she adds. "It was a change we needed to make in order to better serve our customers."
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TECHNOTE
Small, medium and large organizations participating in an Infonetics Research study, on average, plan to mere than double their expenditures on IP voice products and services between 2003 and 2004. "However, actual adoption of IP voice in North America is still in its infancy, and needs to overcome the inertia new markets face," says Matthias Machowinski, Infonetics Research's next generation voice analyst and lead author of the study.
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