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Technology Industry

Business factors drive IPT growth

Communications News, Sept, 2007

CIOs from across the U.S. are increasing their adoption of IP telephony, driven by such factors as the need for greater access to advanced telephony applications, improved management of distributed operations and reduced costs. Findings from a survey by IDG Research Services shows that 63 percent of respondents either already have or plan to deploy an IP PBX within the next 12 months.

"The good news is that CIOs are seeing the tangible benefits of this technology," says Joseph Staples, senior vice president of worldwide marketing for Interactive Intelligence, the primary sponsor of the study. "However, it's critical that CIOs understand an IP PBX deployment doesn't automatically translate into greater flexibility and reduced costs."

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Survey respondents did express some concerns with network readiness (44 percent) and reliability (43 percent) of IP telephony solutions.

According to the IDG survey, performance (74 percent) and security (63 percent) are the most important criteria when selecting an IP communications solution. A similar study completed recently by Communications News suggests that the top criteria when evaluating IP telephony products were reliability (74 percent), ease of integration (54 percent), price (46 percent) and ease of use (45 percent). Security was mentioned by just 18 percent of respondents.

"It's critical for businesses to probe vendors about security features, such as their ability to encrypt both recorded and live calls, and their systems' ability to handle communications between secure and non-secure devices," Staples says.

In the IDG poll, unified messaging showed the most significant potential for growth, with 30 percent of respondents indicating they already had the application in use, with an additional 49 percent saying they have plans to deploy it within the next 12 months.

Technology Industry

Business factors drive IPT growth

Communications News, Sept, 2007

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