Manufacturing Industry
Icelandair implements KANA Response e-mail management application
Airline Industry Information, Feb 7, 2003
AIRLINE INDUSTRY INFORMATION-(C)1997-2003 M2 COMMUNICATIONS LTD
Icelandic airline Icelandair has implemented the KANA Response e-mail management software from KANA, a provider of eCRM applications.
KANA Response is expected to improve Icelandair's customer service by providing quick and accurate responses to e-mail requests, as well as immediately acknowledging incoming customer e-mails.
Financial terms of the implementation were not disclosed.
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