Manufacturing Industry
Delta Air Lines to improve service to customers during flight delays and cancellations
Airline Industry Information, Oct 30, 2003
AIRLINE INDUSTRY INFORMATION-(C)1997-2003 M2 COMMUNICATIONS LTD
Delta Air Lines has reportedly developed a solution to improve service to its customers during irregular operations (IROPS).
The airline will offer its customers additional options, including improved gate information display and gate reader technology, Delta Direct phones in airport concourses, enhanced lobby kiosks and continued access to its customer-focused professionals.
The airline's new service will be available in its 81 renewed airports, while the entire service recovery solution will be in place by mid-2004.
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