IBM selected to design customer service systems for Independence Air

Airline Industry Information, Jan 9, 2004

AIRLINE INDUSTRY INFORMATION-(C)1997-2004 M2 COMMUNICATIONS LTD

Atlantic Coast Airlines has reportedly contracted IBM's Global Services division to design new next-generation customer service systems for Independence Air.

The new systems for the low-fare airline are expected to speed up the airport check-in process, making air travel faster and easier. Systems currently in development for the carrier include electronic check-in kiosks to assist passengers in selecting seat assignments, meal options and flight schedule changes, as well as print baggage tags and promotional coupons.

Independence Air will serve Washington Dulles International Airport and 50 other destinations across the US.

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