Manufacturing Industry
Subsidiary of PacificNet selected by NanJing Airlines International Ticketing Centre for CRM services
Airline Industry Information, Sept 20, 2006
AIRLINE INDUSTRY INFORMATION-(C)1997-2006 M2 COMMUNICATIONS LTD
PacificNet Inc (Nasdaq: PACT), an investor and operator of companies that provide outsourcing and Value-Added Services (VAS) in China, announced on Tuesday (19 September) that the company's subsidiary, PacificNet Epro, has been selected by NanJing Airlines International Ticketing Centre, an air passenger sales agent based in China, to provide CRM consulting, and Call Centre Operation Management Training services.
PacificNet is expected to provide a four stage CRM services and customer service centre operation training for ManJing Airlines International Ticketing Centre.
These four stages reportedly include: Best practices in Customer Service, Critical Success Factors on Customer Affinity, Communication Skills, Five Steps of Inbound Telemarketing and Customer Service, Practical Skills of Telemarketing and Customer Service, Complaint Handling Skills, and Customer Service Agent Role Playing Sessions.
Financial details were not available.
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