Delays reported at Heathrow Airport due to computer crash

Airline Industry Information,  Feb 21, 2008  

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AIRLINE INDUSTRY INFORMATION-(C)1997-2008 M2 COMMUNICATIONS LTD

A baggage system computer which crashed led to the delay of a number of passengers yesterday (20 February) at London's Heathrow Airport.

An upgrade of the automatic baggage sorting system's computer in Terminal 4, reportedly led to the system crashing on Tuesday (19 February), with workers being unable to place traveller's luggage in the correct area to be sorted.

The problem led to delays for a larger number of passengers, particularly those travelling on long-haul flights with British Airways.

According to The Associated Press, airport operator BAA said that the computer problem would be fixed by Thursday (21 February).

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