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Industry: Email Alert RSS FeedIBM introduces help desk support service
Worldwide Computer Products News, July 24, 2001
Worldwide Computer Products News-24 July 2001-IBM introduces help desk support service (C)1995-2001 M2 COMMUNICATIONS LTD http://www.m2.com
IBM has unveiled the Virtual Help Desk, its new web-enabled service designed to provide help desks with electronic support for problem inquiries.
The service builds on self-healing, self-help and assisted service processes to answer user questions. A web portal will guide users through all stages, to reduce the need for help desk calls and on-site support.
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Targeted at large enterprise customers with over 10,000 users, Virtual Help Desk can handle 20,000 calls simultaneously. Other features include automated problem diagnostics, electronic chat and dynamic language translation into eight languages.
Availability and pricing details were not disclosed.
((Comments on this story may be sent to info@m2.com))
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