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Industry: Email Alert RSS FeedConvergys launches enhanced integrated contact management systems
Worldwide Computer Products News, Oct 15, 2001
Worldwide Computer Products News-15 October 2001-Convergys launches enhanced integrated contact management systems (C)1995-2001 M2 COMMUNICATIONS LTD http://www.m2.com
US-based Convergys Corp has introduced enhanced customer service and technical support programmes for e-service providers.
The programmes, which are available as stand-alone offerings or pre-integrated with Convergys' Catalys IP billing solution, are designed to provide an integrated view of a customer's contact history, including e-mail and phone contacts. When combined with Catalys the programmes also allow customer billing information to form part of the integrated view.
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The new programmes have been especially tailored for e-service providers with over 250,000 customers. Availability and pricing were not disclosed.
((Comments on this story may be sent to info@m2.com))
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